Replies: 0

I have a problem site I am trying to restore a backup from yesterday. I have updraft set to backup to google drive. Both backups were done manually though I have “keep 2 scheduled (daily) backups” set fwiw.

I restored uploads but it didn’t fix my missing media then went back to restore the database. Now it seems yesterdays has vanished and it is showing me available backups back to before I started the site. afaics it listing 11 backups back to May when I only created this site two weeks ago. It seems to be showing all the backups I have stored on google drive for other sites. This is not good.

Replies: 0

For some time now, maybe a month or two, I have been getting reports from maldet from my server (dedicated server, WHM/cPanel, CENTOS 7.6, everything up to date) to the effect that maldet has found a suspicious file.

There are several domains on this server and it only seems to be happening on one of the domains, so initially I assumed it was a problem with that domain.

However, multiple scans on the domain with two different malware scanners have never found any malware except the Updraft backup file. No malware in the public space or the entire account space, just in the /wp-content/updraft/backup_2019-08-23-0024_{account name}-db.gz file. I had tech support also double check and they found nothing flagged except the Updraft backup. VirusTotal finds nothing on the domain (https://www.virustotal.com/gui/home/url).

maldet is identifying this file hit list: {YARA}eval_post : /home/{account name}/public_html/wp-content/updraft/backup_2019-08-23-0024_{account name}_43c3635f0104-db.gz and the specific file is YARA.eval_post.UNOFFICIAL

It is basically happening with every backup. Occasionally, it skips a day but not often.

Now I know this has been reported as a false positive for maldet and clamav in the past (if clamav is installed, maldet will use the clamav scanner engine) but that doesn’t address the issue of:

1. why does it only flag the Updraft backup file? what about that backup file is triggering maldet to flag it?

2. I have 16+ domains/accounts on this server. Why is it only flagging one account?

Any suggestions?

Replies: 0

Theme restore failed – see log file below.
Permissions are set:
All files are 664
All folders are 775
wp-config.php is 660

Please advise

0000.055 () Opened log file at time: Fri, 23 Aug 2019 04:08:08 +0000 on http://dev.bridgewatermarble.com
0000.057 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.16 WP: 5.2.2 PHP: 7.2.13 (fpm-fcgi, Linux ip-172-26-0-249 4.4.0-1074-aws #84-Ubuntu SMP Thu Dec 6 08:57:58 UTC 2018 x86_64) MySQL: 8.0.13 WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 13.9M | 8M) multisite: N openssl: OpenSSL 1.0.2q 20 Nov 2018 mcrypt: N LANG: ZipArchive::addFile: Y
0000.057 () Free space on disk containing Updraft’s temporary directory: 13141.7 MB
0000.097 () Opened log file at time: Fri, 23 Aug 2019 04:08:09 +0000 on http://dev.bridgewatermarble.com
0000.097 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.16 WP: 5.2.2 PHP: 7.2.13 (fpm-fcgi, Linux ip-172-26-0-249 4.4.0-1074-aws #84-Ubuntu SMP Thu Dec 6 08:57:58 UTC 2018 x86_64) MySQL: 8.0.13 WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 13.2M | 2M) multisite: N openssl: OpenSSL 1.0.2q 20 Nov 2018 mcrypt: N LANG: ZipArchive::addFile: Y
0000.098 () Free space on disk containing Updraft’s temporary directory: 13141.6 MB
0000.098 () Ensuring WP_Filesystem is setup for a restore
0000.098 () WP_Filesystem is setup and ready for a restore
0000.120 () Restore job started. Entities to restore: plugins, themes, others, db. Restore options: {“updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1}
0000.131 () Entity: db
0000.131 () restore_backup(backup_file=backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-db.gz, type=db, info=a:0:{}, last_one=)
0000.131 () Unpacking backup… (backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-db.gz, 1.7 Mb)
0000.379 () Database successfully unpacked
0000.380 () Restoring the database (on a large site this can take a long time – if it times out (which can happen if your web hosting company has configured your hosting to limit resources) then you should use a different method, such as phpMyAdmin)…
0000.380 () Using direct MySQL access; value of use_mysqli is: 1
0000.577 () Max packet size: 32 MB
0000.577 () Entering maintenance mode
0000.578 () Enabling Maintenance mode…
0000.581 () Backup of: http://dev.bridgewatermarble.com
0000.581 () Content URL: http://dev.bridgewatermarble.com/wp-content
0000.581 () Uploads URL: http://dev.bridgewatermarble.com/wp-content/uploads
0000.581 () Old table prefix: wp_
0000.581 () Site information: multisite=0
0000.589 () New table prefix: wp_
0000.641 () Processing table (InnoDB): wp_options
0001.272 () Restoring prior UD configuration (table: wp_options; keys: 3)
0001.340 () Processing table (InnoDB): wp_users
0001.450 () Processing table (InnoDB): wp_usermeta
0001.552 () Processing table (InnoDB): wp_commentmeta
0001.671 () Processing table (InnoDB): wp_comments
0001.780 () Processing table (InnoDB): wp_links
0001.873 () Processing table (InnoDB): wp_postmeta
0002.074 () Processing table (InnoDB): wp_posts
0002.544 () Processing table (InnoDB): wp_term_relationships
0002.702 () Processing table (InnoDB): wp_term_taxonomy
0002.793 () Processing table (InnoDB): wp_termmeta
0002.878 () Processing table (InnoDB): wp_terms
0002.960 () Processing table (InnoDB): wp_db7_forms
0003.025 () Processing table (InnoDB): wp_wfblockediplog
0003.099 () Processing table (InnoDB): wp_wfblocks7
0003.160 () Database queries processed: 50 in 2.77 seconds
0003.186 () Processing table (InnoDB): wp_wfconfig
0003.693 () Processing table (InnoDB): wp_wfcrawlers
0003.745 () Processing table (InnoDB): wp_wffilechanges
0003.798 () Processing table (InnoDB): wp_wffilemods
0004.170 () Processing table (InnoDB): wp_wfhits
0004.271 () Processing table (InnoDB): wp_wfhoover
0004.356 () Processing table (InnoDB): wp_wfissues
0004.446 () Processing table (InnoDB): wp_wfknownfilelist
0005.248 () Processing table (InnoDB): wp_wflivetraffichuman
0005.310 () Processing table (InnoDB): wp_wflocs
0005.372 () Processing table (InnoDB): wp_wflogins
0005.530 () Processing table (InnoDB): wp_wfls_2fa_secrets
0005.594 () Processing table (InnoDB): wp_wfls_settings
0005.773 () Processing table (InnoDB): wp_wfnotifications
0005.832 () Processing table (InnoDB): wp_wfpendingissues
0005.900 () Processing table (InnoDB): wp_wfreversecache
0005.927 () Database queries processed: 100 in 5.54 seconds
0005.960 () Processing table (InnoDB): wp_wfsnipcache
0006.028 () Processing table (InnoDB): wp_wfstatus
0006.180 () Processing table (InnoDB): wp_wftrafficrates
0006.231 () UpdraftPlus Vault: this site has not been connected – check your settings
0006.320 () Amazon S3: Set region: us-west-2
0006.784 () Unlocking database and leaving maintenance mode
0006.784 () Disabling Maintenance mode…
0006.784 () Finished: lines processed: 112 in 6.39 seconds
0006.786 () Cleaning up rubbish…
0006.811 () Entity: plugins
0006.811 () restore_backup(backup_file=backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-plugins.zip, type=plugins, info=a:2:{s:4:”path”;s:53:”/opt/bitnami/apps/wordpress/htdocs/wp-content/plugins”;s:11:”description”;s:7:”Plugins”;}, last_one=)
0006.812 () Unpacking backup… (backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-plugins.zip, 25.8 MB)
0006.814 () Unzipping backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-plugins.zip to /opt/bitnami/apps/wordpress/htdocs/wp-content/upgrade/a02fad7d/ using UpdraftPlus_ZipArchive, starting index 0
0007.079 () Unzip progress: 1039 out of 6644 files (1.4 KB, plugins/fusion-builder/inc/lib/inc/redux/extensions/vendorsupport/vendor_support/vendor/select3/select3_locale_ar.js)
0007.387 () Unzip progress: 2040 out of 6644 files (12 MB, plugins/fusion-builder/inc/lib/inc/redux/extensions/vendorsupport/vendor_support/vendor/select3/select3_locale_th.js)
0007.740 () Unzip progress: 3041 out of 6644 files (23 MB, plugins/duplicate-post/duplicate-post-options.php)
0008.313 () Unzip progress: 4042 out of 6644 files (30.4 MB, plugins/jetpack/modules/custom-css/csstidy/wordpress-standard.tpl)
0008.910 () Unzip progress: 5043 out of 6644 files (60.7 MB, plugins/jetpack/sync/class.jetpack-sync-module-plugins.php)
0009.181 () Unzip progress: 6044 out of 6644 files (66 MB, plugins/updraftplus/vendor/aws/aws-sdk-php/composer.json)
0009.489 () Unzip progress: 6644 out of 6644 files (77 MB, plugins/wordfence/views/scanner/scan-scheduling.php)
0009.499 () Moving old data: filesystem method / updraft_dir is potentially possible
0009.502 () Moving old data: can potentially use wp_filesystem method / -old
0009.502 () Moving old data out of the way…
0010.498 () Top-level entities being moved: all-in-one-seo-pack, fusion-core, contact-form-7, fusion-builder, contact-form-cfdb7, akismet, duplicate-post, all-in-one-wp-migration, index.php, wp-mail-smtp, jetpack, updraftplus, wordfence
0010.503 () Moving unpacked backup into place…
0010.811 () Top-level entities being moved: all-in-one-seo-pack, fusion-core, contact-form-7, fusion-builder, contact-form-cfdb7, akismet, duplicate-post, all-in-one-wp-migration, index.php, wp-mail-smtp, jetpack, updraftplus, wordfence
0010.814 () Cleaning up rubbish…
0010.862 () Entity: themes
0010.862 () restore_backup(backup_file=backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-themes.zip, type=themes, info=a:2:{s:4:”path”;s:52:”/opt/bitnami/apps/wordpress/htdocs/wp-content/themes”;s:11:”description”;s:6:”Themes”;}, last_one=)
0010.862 () Unpacking backup… (backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-themes.zip, 6.1 MB)
0010.863 () Unzipping backup_2019-08-23-0006_Dev_Bridgewater_Marble_amp_Gra_ddae8c29710c-themes.zip to /opt/bitnami/apps/wordpress/htdocs/wp-content/upgrade/6765ef13/ using UpdraftPlus_ZipArchive, starting index 0
0011.299 () Unzip progress: 1002 out of 1689 files (10.9 MB, themes/Avada/includes/lib/inc/class-fusion-scripts.php)
0011.538 () Unzip progress: 1689 out of 1689 files (18.1 MB, themes/Avada/assets/images/iLightbox/smooth-skin/x-mark-icon-64.png)
0011.541 () Moving old data: filesystem method / updraft_dir is potentially possible
0011.541 () Moving old data: can potentially use wp_filesystem method / -old
0011.542 () Moving old data out of the way…
0011.787 () Top-level entities being moved: Elwood-Child-Theme, Avada
0011.838 () Error message: Could not move the files into place. Check your file permissions.
0011.838 () Error data (move_failed): /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/Elwood-Child-Theme -> /opt/bitnami/apps/wordpress/htdocs/wp-content/updraft/themes-old/Elwood-Child-Theme
0011.838 () themes: /opt/bitnami/apps/wordpress/htdocs/wp-content/themes: deleting contents (as attempts to copy failed)
0011.959 () Moving unpacked backup into place…
0012.040 () Top-level entities being moved: Elwood-Child-Theme, Avada
0012.040 () PHP event: code E_WARNING: copy(/opt/bitnami/apps/wordpress/htdocs/wp-content/themes/Elwood-Child-Theme/screenshot.png): failed to open stream: Permission denied (line 281, wp-admin/includes/class-wp-filesystem-direct.php)
0012.083 () Error message: Could not move the files into place. Check your file permissions.
0012.087 () Error data (move_failed): (2) /opt/bitnami/apps/wordpress/htdocs/wp-content/upgrade/6765ef13/themes/Elwood-Child-Theme -> /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/Elwood-Child-Theme
0012.094 () Restore failed…
0012.094 () Error message: Could not move the files into place. Check your file permissions.
0012.094 () Error data (move_failed): (2) /opt/bitnami/apps/wordpress/htdocs/wp-content/upgrade/6765ef13/themes/Elwood-Child-Theme -> /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/Elwood-Child-Theme
0012.094 () Restore failed

Replies: 0

yes ive already ticked in expert settings to delete local backup from my wordpress hosting server

i use ftp for remote server where my backup is sent but it also save copy on my local hosting server even after enabling not to save backup on my local hosting server

Replies: 0

Hi there! I am getting the message “Problems with extra white-space”. I read the guide, but still don’t quite understand it, sorry…
I have it set to send the backup directly to Dropbox – is that going to be affected by the bug?
Can someone explain this a bit clearer:
“After downloading from cloud storage to your web server within the UpdraftPlus page, then instead of downloading from there to your computer, instead just log into your FTP account, and look in wp-content/updraft (or, if you changed the default, wherever you configured to store your backups).”
What is the “cloud storage” here – is this the Updraft cloud? When do I download to my server? Sorry,once again – newbie…
Thanks!

Replies: 0

How to delete a account on updraftplus.com?

Replies: 0

i just create my first back-up and i got a warning message

“Warning: A very large file was encountered: public_html/wish/wp-content (size: 653.7 Mb)”

i wonder i already delete the ‘wish’ folder so how come it came in backup files? , i also face the same problem when i create a back-up from other back-up plugin, i thought may be there is a issue in the plugin so i install updraftplus but the problem is same.

can you help me to fix the issue ?

Replies: 1

Hi guys,
I’ve changed “backup schedule” from “every 8 hours” to “daily” for weeks.
but UpdraftPlus still back up every 8 hours.
Does anyone encounter the same issue ?
what can I do to fix it ?

my latest log file is here
https://drive.google.com/file/d/1u_XoVBZuiyD4t104YPGW71K1CQIX8Qvj/view?usp=sharing

Replies: 0

Im saving all the backups to Google Drive and the option “Delete local backups” is checked.
After i made my first backup today with this plugin is saw after i restored my sites many folders under /wp-content/ like /plugins-old or languages-old and under /updraft are many new folders to like /plugins-old too! Please fix it. I don´t know why this folders appeared after i restored my backup

Replies: 1

WordPress is complaining at me that I need to update my server to php 7. The dashboard suggests that I use a plugin called “PHP Compatibility Checker” to determine whether or not other plugins will work when I update my server to use the newer version of php.

After running their plugin, your plugin comes back with “Unknown” because of how big the plugin is.

So, I thought I’d check with you to see if your plugin was currently compatible with php 7, and if not, when that upgrade might be slated for developement.

Thanks.

Replies: 0

I use updraft to move websites between dev sites and their live domain very regularly as I have done for years. I do not have the migrator tool as I do not need it. I manage to complete the migration using a find/replace tool for the DB. I have done this for years now. As of today, an migration I try instantly fails with this error…

‘Error message: Copying this entity failed.
Restore failed…’

Why is this suddenly occurring?

Thanks,
Adam

Replies: 0

You do not have sufficient permissions to access this admin page.

Reason: The “Settings → UpdraftPlus Backups” menu item is disabled for the “administrator” role.

Any idea why this would happen? What role is needed for this access?

Replies: 1

Hello,
my english is bad. Please for understanding.
For some time: the backup does not go to the end. And always wants to start over.
Get the following text in the log file:
2806.580 (7) Resume backup (74a5e9f0862d, 7): finish run
2806.581 (7) There were errors in the uploads, so the ‘resume’ event is remaining scheduled
2806.581 (7) Die Sicherung wurde nicht beendet; eine Wiederaufnahme ist geplant
( The backup was not completed; a resumption is planned)
It used to work well.
What can be the problem?
Thanks for your help
with good wishes
Herbert

Replies: 1

When I try to authenticate using Google Drive or DropBox (haven’t tried the others because I don’t have accounts), I get to the UpDraftPlus authentication page and then in the input field there is just “http” and when I click to complete the authentication, it just goes to an error page. I have reset settings, disabled plugins, and checked for firewalls and have not had any luck.

Replies: 0

Hello
I need a restoration of the file: wp-admin.php that is at the root of my WordPress blog “https://dev.polycantus.fr”. My hosting company helps me: OK. But I am surprised because I look at the backups made by updraftplus: I find the directories at the root of the blog (such themes, contents etc…) and their contents in zip files, but I do not find the files that are at the root of the blog like wp-admin.php, wp-login.php, .htaccess etc.. Can you tell me where these files are saved ? Is there an option to be activated for that ? Regards

Replies: 1

when i tried restoring backup on my blog (https://webhostingblackfriday.deals/) i am getting an error..

UpdraftPlus – Remove old directories
Delete: mu-plugins-old: Failed
Old directory removal failed for some reason. You may want to do this manually.

Replies: 0

Dear Support,

Since SiteGround migrated our site from the .NET development version to .ORG production use on 2019-08-19 …I have 3 problems that did not have before this migration:

1. “Backup Now” ran all night and has not completed.

2. “Scheduling” doesn’t run at all.

3. “Remote” saving to Google Drive used to work too, but I turned that load off for now.

This is my very first website, so I am a newbie. Plus I’m away and not able to access my computer, so supporting this has been very difficult and stressful.

I the .NET version, I had followed previous online instructions to replace wp_cron with a real cron job and that seemed to work.

I do have a couple of SiteHealth warnings, but have not been able to resolve them. But again, Updraft worked great in spite of them.

I’m using:

WordPress Version 5.2.2
Server architecture Linux 3.12.18-clouder0 x86_64
Web server Apache
PHP version 7.1.30 (Supports 64bit values)

Below is a link to the log file:
https://drive.google.com/open?id=12nVNQAZk0qVRkRuWT4dnDFuRebQMAO88

Any help would be very greatly appreciated!

Regards,
~April

Replies: 0

I made resotre to my plugins using updraftPlus and I got error cant remember it but after that error I noticed that the backup size got bigger.. and I figured out it was because the folder (plugins-old) in UpdraftPlus..

my question is.. is it ok to delete that directory or it will affect the backup process ?

thanks

Replies: 0

Hello Everyone,

I’ve recently taken over a web site with existing plug-ins installed.
The site has UpdraftPlus/Backup/Restore version 2.16.16.0 on it.

I’m not sure if this was a paid version or all of it’s capabilities yet.

(The prior web person has not provided details on how he installed it.
It could have been packaged in with a paid Theme – not sure)

Does anyone know if version 2.16.16.0 is the free version?

I’m obviously just getting my bearings with this, so I appreciate your understanding/patience 🙂

Thanks,
Adam

Replies: 0

Hi, I hope someone can help me please.

A client’s website has had some media items and pages deleted at random (likely user error) so I am trying to restore the uploads from their UpDraft Plus backup.

When I tried this, it said that the restore could not be completed and gave the following errors (bracketed items are redacted for client security):

Move (file name) -> (updraft “-old” file name) failed. Destination directory (insert UID / GID numbers). Effective / real user ID’s of the current process (insert numbers) – this error is listed x1 time for 1 item

Delete (file name) -> (updraft “-old” file name) failed. Destination directory (insert UID / GID numbers). Effective / real user ID’s of the current process (insert numbers) – this error is listed x8 times for 8 items

Error message: Could not move the files into place. Check your file permissions. – more files listed under here too.

Is this something I need to contact the host for? If possible we would like to keep the host out of it as much as we can as they charge extra for any help we request (we are moving to a new host soon for this reason). Can I do anything to change the file permissions / get it to work without FTP / database access?

Thanks in advance for your time! 🙂